Create a strategy and a culture of doing business that focuses on providing the best experience for the customer. Focus on active listening skills to provide a customizable and anticipatory experience with proper retail recommendations.

Learn about some guiding principles a business can follow to aid it in building strong client relationships. These pillars include atmosphere, client-interaction, expectations, customization, homecare, and gratitude.



Course Curriculum

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  Acknowledgements
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  Learning Objectives
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  The 6-Factor Method
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  1. Atmosphere
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  2. Client-Interactions
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  3. Expectations
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  4. Customization
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  5. Homecare-Advisor
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  6. Gratitude
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  Client-Centric 6-Factor Method Planning Tool
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You will learn how to:


  • Develop a Client-Centric Approach strategy and develop a culture of doing business that focuses on creating the best experience for the customer.
  • Through Client Management build loyalty, create professional credibility, and generate revenue resulting in strong business foundations.
  • Integrate Client-Centric 6-Factor Method: atmosphere, client-interaction, expectations, customization, homecare, and gratitude with a customer focus.
  • Employ the Client-Centric 6-Factor Planning Tool to determine areas of opportunity and what needs to be changed to achieve a strong client-centric business.




Meet Your Teacher: Lori Vargas, MBA, CPA, Health Coach

"My courses are the culmination of the experience that I have obtained over two decades as the owner & operator of multiple spas. My approach integrates theory, technique breakdown, proper body mechanics, business skills, client and retail management, and full protocols to integrate into practice." 

Lori is founder of 360 Wellness Education, offering well-rounded wellness advanced education with over 20 years in the spa sector as founder of multiple spas, massage school, and spa consultant. 14 years with Fortune 500 corporations with a focus on corporate strategy and business development, CPA, and MBA from The University of Chicago. Lori has assisted spas/resorts to find solutions for spa business development and financial growth. Entrepreneur, Author, Adjunct Professor for Spa Management, Consultant, Ironman Triathlete, and Proud Mom. PEACE!

As with all continuing education, it is understood that the wellness provider is responsible for verifying that information provided in courses is within the wellness provider’s state and/or local scope of practice as defined by law. In addition, course participants should be advised that additional training and education is required to be truly proficient in any topic. Once course is complete and wellness provider scores 70% or higher on exam, wellness provider will receive a Certificate of Completion.
360 Wellness Education (Sponsor License Number: 190-000725) is an Approved Sponsor of continuing education by the IDFPR. FLORIDA DBPR COURSE NUMBER 0501478 AND COURSE LISCENSE CRS1414

This refund policy is specific to this course and instructor. Refund consideration is available if less than 15% of the course has been completed and within 30 days of purchase. Once 15% or more of the course has been completed or past 30 days of purchase, no refund will be available.

If you are having trouble using or accessing these materials or have questions, please contact us.